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What's the role of service management in successful digital transformation?

It’s important that digital transformation processes are supported by good service management (ITSM) to ensure a successful adoption of technology.


Digital transformation is about tapping into the technological potential for your organisation. With the rise of new technologies like blockchain, AI, and 3D printing there’s always something bigger and better that’s yet to come; digital transformation is all about harnessing that technology to improve the potential of a business. 


As it’s important today to be aware of upcoming digital technologies and their potential in business, many employers will look to hire professionals who understand how to evaluate and choose the right technology. To this end, digital transformation is a field that helps people learn about assessing technologies strategically for the benefit of an organisation. 



What is service management? 


Service management, or information technology service management (ITSM), is aimed at offering quality service to consumers. Organisations use service management principles, processes, and best practises to ensure consumers have a smooth, high-quality user experience. 


As an increasing number of businesses are going digital, it’s important that their digital transformation process is supported by good ITSM to ensure a successful adoption of technology. Service management helps workflow automation, coordination of IT and other services, while at the same time supporting an organisation’s digital transformation. 

It’s important for specialists in the field of digital transformation to understand the impact of service management, along with how to handle it. 

Why is service management important? 


ITSM ensures that an organisation can gain a competitive edge over others, through implementing new technologies, while ensuring their consumer base remains happy with the level of service offered. It offers an adaptable, sustainable way to support the delivery of service and information. 


For these reasons, service management is one of the most important parts of digital transformation. It sets the base for successful adoption and maintenance of new technologies, and helps users and organisations form a long-term relationship built on trust. 

Should I specialise in digital transformation? 


Regardless of the industry type, digital transformation is essential as it helps optimise the capabilities of an organisation. To this end, an MSc in Digital Transformation can help you develop new skills and techniques that enable you to support companies and boost your career. 


The University of Hull’s online, part-time MSc in Digital Transformation allows you to earn your qualification even while working. Graduate in just two years with the freedom to access your course from anywhere in the world, ensuring optimal convenience. 


Modules like Information Management and Visualisation, Digital Strategy and Innovation, and Disruptive Technologies in the Digital Economy, among others will help you gain specialist knowledge to build a career on. 


You’ll learn to recognise the challenges to an organisation; evaluate the opportunities offered by digital transformation; analyse, interpret, and visualise data when it comes to decision making in a company; create cyber awareness programmes; improve the resilience of cyber security; and perform digital analysis on social media data. 


In addition, you can look forward to gaining a deep understanding of technological domains like AR, AI, 3D printing, and blockchain. You’ll learn how to approach the ethics of digital change, create digital strategies that can protect an organisation against cyber security threats, and play a leading role in the planning, coordinating, and strategising of digitisation efforts within a company. 

Interested in transforming an organisation’s digital capabilities?


Learn more about the MSc in Digital Transformation by contacting our team via the form below. You can also visit our dedicated course page: 



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